Communication between me and 121@airtel.in.
Escalated to Nodalofficer.Mumbai@airtel.in .
Hello,
I was a customer of Airtel. I had a postpaid connection taken plan which was surrendered few months back to your customer relationship center on FC Road Pune. After that I have not used the SIM at all.
In fact I have surrendered this particular connection twice. Second time I was told that although I have requested for the service termination the SIM is still active and there is some outstanding, so have cleared these dues (?) as well. But every month? since then I am getting a bill. I have mentioned the bill details below. As you can see, these bill do reflect that the card is not used at all.
My question is after filling up the termination form and submitting it twice why is my connection still active and why am I harassed by sending the bills.
I request that please take this matter seriously, stop the harassment and do reply back.
On receiving further bills I would consider to take further action on this.
Connection/ latest bill Details:
Account no. ********
Bill no. ********
Airtel no. ********
Thank you,
********
Dear Mr. *******,
Thank you for contacting Airtel
You have expressed your concern over the disconnection for your Airtel number *******.
We understand your concern and will work together to resolve your issue.
We realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.
As per the previous interactions with our executive regarding disconnection the service request number *******, we would like to inform you that the service of your Airtel number has already been stopped on 24/12/07.
Please be informed that the disconnection is being done in the middle of the billing cycle, hence the forthcoming bill will also be generated and rental will be calculated on prorate basis.
In addition, we wish to inform you that there is an outstanding amount of Rs. 422.60/- on your account. Hence we request you to make the payment for the same.
Alternatively, we request you to visit out website www.airtel.in to know the outstanding amount for 15 days after the disconnection.
We value your association with Airtel and thank you for using our services.
For further assistance, mail us at 121@airtelindia.com or SMS to 121 (toll free).
We value your association with Airtel.
Regards,
P. Senbagalakshmi
Customer Support Service
Airtel
Have you read my mail carefully? I think you did not understand and all you are saying this just by looking at the latest generated bill.
Look, I have paid for the disconnection twice at your FC Road center, long back. Did you check those
transaction? (Please let me know if you have checked/not checked those transactions in the next mail)
Now all I am asking is disconnection so just stop this bill and mail harassment and act like a good service provider. I know there are more people who are in the same situation as me. I don't understand why Airtel is behaving like this with their customers.
Also, let me know specifically which executive conversations are you talking about?
On not receiving satisfactory response I am escalating this matter.
I hope somebody will look into this and resolve it.
Thank you,
********
Dear Mr.********
We acknowledge with thanks the receipt of your email as on date.
We wish to inform you that the above-mentioned Airtel number has been permanently disconnected as on date as per your request. We also wish to inform you that we have waived off Rs 594.14/- towards the bill dated 12 Dec 2007, as there was no usage. Further more, we wish to inform you that kindly revert us once the final bill is generated on 12 Jan 2008 in order to process the refund of the security deposit of Rs 499/-. We sincerely apologize for any inconvenience you might have faced in this regards.
We appreciate your valuable subscription to Airtel and will be glad to have a chance be of any assistance to you. Should you require any assistance, email us at 121@airtelindia.comWith regards,
Best Wishes
Nodal Officer
Bharti Airtel Ltd.
Hello,
I have received the bill generated on 12 Jan already. Now I request earliest security deposit refund.
Thank you,
********
Dear Mr. ********,
Thank you for contacting Airtel.
You had inquired about security deposit for your Airtel number **********.
On checking our records we wish to confirm that the security deposit of Rs.499/- has been adjusted to the outstanding amount of Rs.67.61 for the invoiced date 12/01/08 and the security deposit of Rs.431.39/- will be refunded before 15/02/08 on the below mentioned billing address:
*******
*******
*******
*******
For further assistance, email us at 121@airtelindia.com or SMS us on 121 (toll free).
We value your association with Airtel.
Regards,
Mahesh
Customer Support Service
Airtel
Thank you for your reply.
To my knowledge there is no outstanding.? If check previous communication and your records, you will find that I have paid twice to clear the outstanding in order to surrender the card. Where is the question of paying the outstanding again?
* If there is outstanding, it's against which usage?
* If there is usage and outstanding why it was not charged in previous
attempts of surrendering the card?
* If you have all my usage records please justify else return me the deposit adding calculating the interest on the period you kept my money with you.
Earlier response would be appreciated.
********
Dear Mr. ********,
Thank you for contacting Airtel.
You have expressed concern regarding the outstanding amount of your Airtel Number *******. We understand your concern and will work together to res olve the issue.
We regret for the wrong information provided. As per the previous interacti on, we would like to inform you that, there is no outstanding amount in your account for the above mentioned mobile number.
Further, as per our records, we would like to inform you that, the refund of deposit of Rs. 431.39/- has been already processed and the same will be delivered through cheque by 15/02/2008.
For further assistance, email us at 121@airtelindia.com or SMS us on 121(Toll free).
We value your association with Airtel.
Regards,
Vinish
Customer Support Service
Airtel
Thursday, 14 February 2008
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